Privacy Policy

Privacy Policy — IGMAE OUDS

  1. Who We Are
    IGMAE OUDS (“we”, “our”, “us”) operates the website igmaeouds.com and related storefronts. This Privacy Policy explains how we collect, use, share, secure, and retain personal information when you browse our site, contact support, or purchase our products.

  2. What We Collect

  • Identity and contact: name, email, phone, billing and shipping address.

  • Order and payment metadata: order ID, payment ID, amount, status, timestamps.

  • Payment processing: handled by Razorpay. We do not store card/UPI details on our servers.

  • Device and usage: IP address, browser/device type, cookies, and interactions.

  • Preferences: your choices for email/SMS marketing.

  1. Why We Collect It

  • To fulfil orders, deliver products, send transactional updates, and provide customer support.

  • To process payments, refunds, and resolve disputes with Razorpay.

  • To prevent fraud, secure checkout, and improve our services.

  • To send marketing communications only if you have opted in (you can opt out anytime).

  1. Legal Bases

  • Contract: to process and deliver your orders.

  • Consent: for marketing and optional cookies.

  • Legitimate interests: security, fraud prevention, record‑keeping, service improvement.

  • Legal obligation: tax, accounting, and compliance requirements.

  1. Sharing and Disclosure
    We do not sell personal data. We share limited data with:

  • Razorpay (payment gateway) to process payments/refunds/disputes.

  • Couriers/logistics to deliver your orders.

  • Cloud/IT vendors acting as processors under confidentiality and security obligations.

  • Authorities or parties where required by law or to defend legal claims.

  1. International Transfers
    If vendors process data outside India, we apply contractual and technical safeguards consistent with applicable Indian data protection requirements.

  2. Retention and Security

  • Data minimisation: we collect only what is necessary for stated purposes.

  • Retention: kept for as long as needed for orders, support, accounting/tax, and dispute windows, then deleted or anonymised.

  • Security: HTTPS/TLS, restricted access, encryption by our providers; Razorpay uses PCI‑DSS compliant controls and tokenisation at checkout.

  1. Your Rights

  • Access: request a copy of your personal data.

  • Correction/Deletion: ask us to fix or delete data (where not required by law/contract).

  • Withdraw consent: opt out of marketing at any time.

  • Complaint: you can raise concerns with the Data Protection Board of India when available, and with us via the contact below.

  1. Cookies

  • Essential cookies: required for cart, checkout, authentication, fraud prevention.

  • Analytics/marketing cookies: used only with consent; manage via our cookie banner or your browser settings.

  1. Payments with Razorpay

  • We use Razorpay for payments and refunds. Razorpay applies encryption, tokenisation, OTP/2FA and PCI‑DSS/ISO 27001 controls. We never store card details on our servers.

  1. Children’s Data
    Our services are for ages 18+. If you believe a minor provided data, contact us to delete it.

  2. Updates to This Policy
    We may update this policy periodically. Changes will be posted here with a new “Effective Date.” If material, we may also notify you by email or on‑site.

  3. Contact and Requests

How to exercise your rights
Email support@igmaeouds.com with the subject “Privacy Request” and include your name and order/payment ID. We will verify identity and respond within applicable timelines.

Payments and refunds quick note
Refunds are sent to the original payment method via Razorpay. Typical credit windows depend on the bank/instrument; if delayed, we share refund references (ARN/RRN/UTR) to trace with your bank.